--- title: Isolved FAQs | The Payroll Department description: We are The Payroll Department for over 700 businesses and organizations in La Plata County, Colorado and beyond. Since 1993 our mission has been to provide you with personal, professional, confidential and accurate payroll and timekeeping services. --- - ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/mail.svg) Contact - ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/call.svg) Call a Human 970-259-6960 [![logo](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/Logo.svg "logo")](https://thepayrolldepartment.com/?hsLang=en) - [Home](https://www.thepayrolldepartment.com) - [Services](https://www.thepayrolldepartment.com/services) - Hire Employees - [Electronic Onboarding](https://www.thepayrolldepartment.com/electronic-onboarding) - [Attract and Hire](https://www.thepayrolldepartment.com/electronic-onboarding#Attract%20&%20Hire) - Pay and Manage Employees - [Payroll & Tax](https://www.thepayrolldepartment.com/payroll) - [HR Services](https://www.thepayrolldepartment.com/hr-services) - [Benefits Administration](https://www.thepayrolldepartment.com/benefits-enrollment) - [Performance Management](https://www.thepayrolldepartment.com/benefits-enrollment#Performance_Management) - Track Time & Costs - [Time Keeping & Labor Management](https://www.thepayrolldepartment.com/time-attendance) - [Workforce Scheduling](https://www.thepayrolldepartment.com/employee-scheduling) - Save Time - [Worker's Compensation](https://www.thepayrolldepartment.com/workers-compensation) - [Employee Handbooks](https://www.thepayrolldepartment.com/employee-handbooks) - [Background Screening](https://www.thepayrolldepartment.com/background-screening) - [Resources](https://www.thepayrolldepartment.com/payroll-hr-resource-hub-for-colorado-employers) - [Colorado Employer Hub](https://www.thepayrolldepartment.com/payroll-hr-resource-hub-for-colorado-employers) - [FAQs](https://www.thepayrolldepartment.com/faqs) - [CPA Contacts](https://www.thepayrolldepartment.com/cpa-contacts) - [Bonus Questionnaire Form](https://www.thepayrolldepartment.com/isolved-bonus-questionnaire-online-form) - [Send Us Files Securely](https://thepayrolldepartmentinc.myfileguardian.com/PostOffice/SendFiles.aspx) - [Employee Forms and Links](https://www.thepayrolldepartment.com/employee-forms-and-links) - [Payroll Tables](https://www.thepayrolldepartment.com/employee-forms-and-links#payroll-tables) - [Federal and State Links](https://www.thepayrolldepartment.com/helpful-links) - [Set Up Authenticator App for isolved](https://www.thepayrolldepartment.com/set-up-authenticator-app-for-isolved) - Who We Serve - [Craft Beer and Beverage](https://www.thepayrolldepartment.com/craft-beer-and-beverage) - Regional Hospitals and Medical Centers - In-Home Care - Non-Profits - Towns and Counties - Local 4-Corners Businesses - [About Us](https://www.thepayrolldepartment.com/about) - [About Us](https://www.thepayrolldepartment.com/about) - [Our Core Values](https://www.thepayrolldepartment.com/about#core_values) - [Community Impact](https://www.thepayrolldepartment.com/about#community) - [Our Team](https://www.thepayrolldepartment.com/about#team) - [Careers](https://www.thepayrolldepartment.com/about#career) - [Logins](https://www.thepayrolldepartment.com/login) - [isolved Login Help](https://www.thepayrolldepartment.com/isolved-login-help) - [ClockOn Employer](https://thepayrolldepartment.payrollservers.us/pg/login.aspx) - [ClockOn Employee](https://clock.payrollservers.us/?wl=thepayrolldepartment.payrollservers.us#/clock/web/login) - [isolved Employer](https://payrolldept.myisolved.com/) - [isolved Employee](https://payrolldept.myisolved.com/cloudservice/) - [Mineral](https://apps.trustmineral.com/) - [Background Screening](https://payrolldept.nationalcrimesearch.com/signup/) - [Home](https://www.thepayrolldepartment.com) - [Services](https://www.thepayrolldepartment.com/services) - Hire Employees - [Electronic Onboarding](https://www.thepayrolldepartment.com/electronic-onboarding) - [Attract and Hire](https://www.thepayrolldepartment.com/electronic-onboarding#Attract%20&%20Hire) - Pay and Manage Employees - [Payroll & Tax](https://www.thepayrolldepartment.com/payroll) - [HR Services](https://www.thepayrolldepartment.com/hr-services) - [Benefits Administration](https://www.thepayrolldepartment.com/benefits-enrollment) - [Performance Management](https://www.thepayrolldepartment.com/benefits-enrollment#Performance_Management) - Track Time & Costs - [Time Keeping & Labor Management](https://www.thepayrolldepartment.com/time-attendance) - [Workforce Scheduling](https://www.thepayrolldepartment.com/employee-scheduling) - Save Time - [Worker's Compensation](https://www.thepayrolldepartment.com/workers-compensation) - [Employee Handbooks](https://www.thepayrolldepartment.com/employee-handbooks) - [Background Screening](https://www.thepayrolldepartment.com/background-screening) - [Resources](https://www.thepayrolldepartment.com/payroll-hr-resource-hub-for-colorado-employers) - [Colorado Employer Hub](https://www.thepayrolldepartment.com/payroll-hr-resource-hub-for-colorado-employers) - [FAQs](https://www.thepayrolldepartment.com/faqs) - [CPA Contacts](https://www.thepayrolldepartment.com/cpa-contacts) - [Bonus Questionnaire Form](https://www.thepayrolldepartment.com/isolved-bonus-questionnaire-online-form) - [Send Us Files Securely](https://thepayrolldepartmentinc.myfileguardian.com/PostOffice/SendFiles.aspx) - [Employee Forms and Links](https://www.thepayrolldepartment.com/employee-forms-and-links) - [Payroll Tables](https://www.thepayrolldepartment.com/employee-forms-and-links#payroll-tables) - [Federal and State Links](https://www.thepayrolldepartment.com/helpful-links) - [Set Up Authenticator App for isolved](https://www.thepayrolldepartment.com/set-up-authenticator-app-for-isolved) - Who We Serve - [Craft Beer and Beverage](https://www.thepayrolldepartment.com/craft-beer-and-beverage) - Regional Hospitals and Medical Centers - In-Home Care - Non-Profits - Towns and Counties - Local 4-Corners Businesses - [About Us](https://www.thepayrolldepartment.com/about) - [About Us](https://www.thepayrolldepartment.com/about) - [Our Core Values](https://www.thepayrolldepartment.com/about#core_values) - [Community Impact](https://www.thepayrolldepartment.com/about#community) - [Our Team](https://www.thepayrolldepartment.com/about#team) - [Careers](https://www.thepayrolldepartment.com/about#career) - [Logins](https://www.thepayrolldepartment.com/login) - [isolved Login Help](https://www.thepayrolldepartment.com/isolved-login-help) - [ClockOn Employer](https://thepayrolldepartment.payrollservers.us/pg/login.aspx) - [ClockOn Employee](https://clock.payrollservers.us/?wl=thepayrolldepartment.payrollservers.us#/clock/web/login) - [isolved Employer](https://payrolldept.myisolved.com/) - [isolved Employee](https://payrolldept.myisolved.com/cloudservice/) - [Mineral](https://apps.trustmineral.com/) - [Background Screening](https://payrolldept.nationalcrimesearch.com/signup/) Log In [Get Started](https://www.thepayrolldepartment.com/contact-us?hsLang=en) [Log In](https://www.thepayrolldepartment.com/login?hsLang=en) [Get Started](https://www.thepayrolldepartment.com/contact-us?hsLang=en) ###### Pay & Manage Employees - [Payroll & Tax](https://www.thepayrolldepartment.com/payroll) - [HR Services](https://www.thepayrolldepartment.com/hr-services) - [Benefits Administration](https://www.thepayrolldepartment.com/benefits-enrollment) - [Performance Management](https://www.thepayrolldepartment.com/benefits-enrollment#Performance_Management) ###### Save Time - [Worker's Compensation](https://www.thepayrolldepartment.com/workers-compensation) - [Employee Handbooks](https://www.thepayrolldepartment.com/employee-handbooks) - [Background Screening](https://www.thepayrolldepartment.com/background-screening) ###### Hire Employees - [Electronic Onboarding](https://www.thepayrolldepartment.com/electronic-onboarding) - [Attract and Hire](https://www.thepayrolldepartment.com/electronic-onboarding#Attract%20&%20Hire) ###### Track Time & Costs - [Time Keeping & Labor Management](https://www.thepayrolldepartment.com/time-attendance) - [Workforce Scheduling](https://www.thepayrolldepartment.com/employee-scheduling) # FAQs Frequently Asked Questions About our Software Conversion [Contact Us](https://www.thepayrolldepartment.com/contact-us?hsLang=en) We are in the process of migrating to a new payroll platform used by over 5 million employees around the U.S. It’s called isolved! Although this won’t impact the ongoing support you receive from our team, it allows us to better serve you with new modern tools and capabilities. We understand change comes questions and here are some you might like answered right away…  - What’s in it for me? ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/minus.svg) ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/plus.svg) - More add-on tools for your workforce than you could ever imagine – from benefits enrollment to paperless onboarding, we now have it all! - Secure access via a single sign-on to everything you need to submit payroll, run reports, and manage timekeeping. - Direct access for your employees to clock in/out, view paystubs, and W2s all in one place. - Will my client ID or squad be changed? ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/minus.svg) ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/plus.svg) Nope, you will have the same client ID and same great service from your existing squad. - Will my reports look the same, and will I receive them in the same fashion? ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/minus.svg) ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/plus.svg) - Although the reporting functionality in our new platform will have more robust reporting capabilities, your basic set of reports will look very familiar. - We are asking all clients to run reports electronically from our online secure website: [https://payrolldept.myisolved.com/](https://payrolldept.myisolved.com/) - Are there any changes to the way our company is debited for payroll costs? ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/minus.svg) ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/plus.svg) - Yes, if you do not offer direct deposit to your employees, the company will be debited for taxes and invoice one business day prior to check date. If you do offer direct deposit to your employees, the same method remains (debit occurs one business day before check date). - When will I be trained? ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/minus.svg) ![](https://www.thepayrolldepartment.com/hubfs/Payroll_Department_2025/Images/General/plus.svg) We are excited to show you how easy it is to navigate payroll on our new platform! With searchable fields, quick links, and an online help tool, you’ll learn quickly and of course we will work with you individually to support your company on this software change. Call or email us anytime and we will be happy to answer any questions. ## Contact Us Reduce your labor expenses and streamline your processes. Say goodbye to tedious paperwork and let us handle the details for you. Reach out to us today to discover how we can help! [Contact Us](https://www.thepayrolldepartment.com/contact-us?hsLang=en) ![Column](https://www.thepayrolldepartment.com/hs-fs/hubfs/Payroll_Department_2025/Images/General/Column.png?width=720&height=420&name=Column.png) ##### Stay Informed with Our Newsletter Subscribe to our newsletter for the latest payroll and HR insights, industry news, and updates on our services. ###### Quick Links - [Home](https://www.thepayrolldepartment.com) - [Services](https://www.thepayrolldepartment.com/hr-services) - [About](https://www.thepayrolldepartment.com/about) - [Careers](https://www.thepayrolldepartment.com/about#career) - [Contact](https://www.thepayrolldepartment.com/cpa-contacts) - [Log In](https://www.thepayrolldepartment.com/login) - [FAQ](https://www.thepayrolldepartment.com/faqs) ###### Services - [Attract & Hire](https://www.thepayrolldepartment.com/yerf) - [Electronic Onboarding](https://www.thepayrolldepartment.com/electronic-onboarding) - [Payroll & Tax](https://www.thepayrolldepartment.com/payroll) - [HR Services](https://www.thepayrolldepartment.com/hr-services) - [Benefits Administration](https://www.thepayrolldepartment.com/benefits-enrollment) - [Time Keeping & Labor Management](https://www.thepayrolldepartment.com/time-attendance) - [Scheduling & Workforce Scheduling](https://www.thepayrolldepartment.com/employee-scheduling) - [Employee Handbooks](https://www.thepayrolldepartment.com/employee-handbooks) - [Background Screening](https://www.thepayrolldepartment.com/background-screening) - [Workers' Compensation](https://www.thepayrolldepartment.com/workers-compensation) ###### Who We Serve - [Craft Beer and Beverage](https://www.thepayrolldepartment.com/craft-beer-and-beverage) - Regional Hospitals and Medical Centers - In-Home Care - Nonprofits - Towns and Counties - Local 4-Corners Businesses ###### Resources - [Bonus Questionnaire Form](https://www.thepayrolldepartment.com/isolved-bonus-questionnaire-online-form) - [Annual Payroll Department Calendar](https://www.thepayrolldepartment.com/thank-you) - [CPA Contacts](https://www.thepayrolldepartment.com/cpa-contacts) - [Employee Forms and Links](https://www.thepayrolldepartment.com/employee-forms-and-links) - [Downloads](https://www.thepayrolldepartment.com/sms-terms-of-use/) - [Payroll Tables](https://www.thepayrolldepartment.com/employee-forms-and-links#payroll-tables) - [Federal and State Links](https://www.thepayrolldepartment.com/helpful-links) - [FAQs](https://www.thepayrolldepartment.com/faqs) - [Resources for Colorado Employers](https://www.thepayrolldepartment.com/payroll-hr-resource-hub-for-colorado-employers) ###### Contact - [2530 Colorado Ave Suite #2B
Durango, CO 81301](https://maps.app.goo.gl/FgRhbZRP4XdcmkcH6) - Phone: 970-259-6960 - Mon-Thurs: 9:00 am to 5:00 pm - Friday: 9:00 am to 1:00 pm 2025 The Payroll Department. All right reserved. - Privacy Policy - Terms & Conditions - Cookie Policy